Indeed, business loss from online fraud can be daunting. While it does not prevent online business, Merchants have realized the importance of taking necessary measures to minimize losses occurring due to online fraud. Currently, around 20 percent of online orders still require human intervention to screen for fraud. Judging from these figures it is important that the right tools are available to you as a Merchant, to allow you to detect fraudulent transactions and reduce your Risk.

We prefer that customers contact you directly to request a refund. If a customer contacts us, we will refer them to you to resolve the issue, and let them know that if they are not satisfied with your resolution, that they may contact us for resolution. You should also let customers know that they can contact us to mediate the dispute, if they are dissatisfied with your proposed resolution.

In most situations when a customer asks for a refund, we believe that it is good business to grant that refund. Here are some guidelines on our refund and dispute policies:

*If a customer is dissatisfied with a product that he/she has ordered, the supplier should accept the product back and grant a refund. If desired, a merchant may specify that shipping charges are not refundable; however, we would prefer to refund the shipping charges as well.

*If a customer claims that a product was never received, we will grant a refund unless the merchant can show proof of delivery. If you are shipping expensive items (or if the customer is returning expensive items), please be sure to use a shipping method that provides proof of delivery.

Keep in mind that if the customer presses the issue with his/her credit card company, it can result in a chargeback, which is a forced refund from the credit card company, thereby adding additional expense to you.

We do not divulge the details of how our fraud system works, or what it looks for. Doing so would aid criminals in defeating it.

Basically, however, all orders are subjected to an automated fraud screening routine. This routine automatically examines each and every order placed.

Suspect orders are flagged and reviewed by a trained member of our loss prevention team. Orders can be canceled if they have indicative signs of fraud. All flagged orders are reviewed to ensure that only fraudulent orders are canceled.

Sometimes, a fraudulent order does make it past the screening process. This rarely happens because our reps are well-trained and monitored closely.

A2Z Secure has a vast database of Credit Card Transactions. It accumulates a data warehouse of various variables of all historical transactions. Data such as Credit Card, Customers, Country data, IP Addresses, Time of the day, Location, Product Type etc. Our Heuristic Fraud Detection engine works on this dataset and internally assigns a risk score to Every Transaction. If any transaction is perceived as a High-Risk Transaction an immediate email is fired to the Merchant as an Alert. Merchants are supplied with detailed documentation on what they should check incase they receive a Fraud Alert. This has successfully reduced fraudulent transaction chargebacks on our Merchant websites by over 80%.

We have been continuously developing path-breaking technologies with respect to Risk Mitigation and Fraud Prevention. Credit card transactions online have an inherent risk for Merchants. We have taken significant precautions to ensure that these risks are minimized, and Merchants are well aware, on a daily basis, of any possibilities of fraudulent transactions.